This Consumer Product Warranty and Return Policy (“Policy”) is Biospace, Inc.’s (“InBody”) warranty and return policy as it pertains to InBody-brand consumer products (“Products”), such as the InBody H20N, sold through InBody’s consumer product webpage/subdomain (“Site”), and specifically excludes and does not apply to InBody-brand professional-use models, such as the InBody 770 body composition analyzer. As part of your purchase of Products via the Site, you agree to the following terms and conditions:
Warranty Guidelines for Accessories/Consumer Products: (BAND Series, H20 Series, PUSH:
a. All Products are covered under a limited 1-year (365 days) warranty starting from the date of Product purchase from InBody or an official InBody distributor or affiliate. The warranty service provided will be in the form of a repair or replacement, in InBody’s sole discretion. The Product must be shipped back to InBody for proper inspection prior to issuing a resolution. InBody will cover the cost of the repair or replacement and shipping.
i. Damage to a Product caused by you is specifically excluded from this warranty.
ii. This Policy is not applicable for disposable items, such as InBody-brand paper or tissue, and such disposable items are specifically excluded from this warranty.
iii. Purchasers are encouraged to contact InBody for warranty confirmation in the event of a Product purchase from a non-InBody affiliate third-party.
b. InBody guarantees that the Products have been approved through qualified test procedures under severe
c. In the event a Product is proven to be delivered defective, Purchaser shall notify InBody within three (3) business days from the date of discovery of said
d. Purchaser is responsible for any and all risks arising from the use of the Products. InBody disclaims any other warranties, including but not limited to the warranties of merchantability, fitness for specific purposes, and implied warranty regarding ownership or non-infringement, whether express or implied, to the maximum extent permitted by the applicable
e. InBody shall not provide repairs under warranty when damage or malfunction to Product(s) results from:
i. Purchaser abuse, misuse, negligence or any other defect caused by the
ii. Purchaser fails to follow the installation, operation, or maintenance instructions described in the setup/user’s
iii. Any defect or damage caused by natural disasters (storm, flood, earthquake, etc.), power failures or surges, actions of third parties, and any other event outside InBody’s reasonable control or not arising under normal
iv. Purchaser disassembles Product(s), modifies internal Product components or programs, or causes any other unauthorized personnel to do the same. Evidence of tampering will result in a void
f. The following procedures apply under this warranty:
i. Upon discovery of defect, and during the warranty period, the Purchaser will contact InBody. InBody will diagnose the malfunction and advise the Purchaser which component is most likely the cause of the
ii. If initial or subsequent diagnosis confirms that the existing malfunction is beyond the Purchaser’s ability to correct, InBody may find it necessary for Purchaser to send the Product(s) to InBody for
iii. Purchaser must package the defective Product in its original box for return to InBody.
iv. Under no circumstances will InBody ship parts to the Purchaser for self-repair or repair by an unauthorized technician.
g. Based on the date of the receipt of the defective Product, InBody shall repair and ship back the repaired Product in a timely manner, under InBody’s sole discretion. Purchaser may call customer service for an estimated return date.
Shipping: InBody will cover shipping costs to Purchasers within the continental United States, which shall not include Alaska, Hawaii, or any United States territory, for orders over $149.00, not including ancillary costs such as taxes and shipping fees.
a. Fees for expedited, special order, or other non-standard shipping options shall be calculated separately via size and weight of your Products package, the distance between our closest warehouse and your shipping address, and the shipping speed requested.
b. Orders shall be shipped within ten (10) business days following order receipt.
- Returns, Refunds, and Discounts
a. Accessories and/or Products can be returned to InBody within 30 calendar days of purchase if unopened and unused. The following conditions apply to such returned items.
i. Shipping is refundable only for Products returned for defects or maintenance-related reasons. For all other returns, you shall be liable for shipping
ii. Up to a 15% restocking fee, calculated from the total package value, if the following conditions apply to the returned item:
1. Returned Product box is open or in poor condition, in InBody’s sole discretion; or
2. Missing contents of the original package, including
iii. Poor condition of the returned Product(s) will result in up to a 15% restocking fee, based on the total package value.
b. Subscription Fees: Refunds will not be provided for subscription fees. If a Purchaser was billed or charged improperly, the amount will be deducted from the next billing cycle. Additionally, the amount incorrectly charged can be prorated and can be used to extend subscription
i. In the event you decide to cancel your subscription and have been charged incorrectly, InBody will refund the difference of the incorrect charged amount.
Third Party Providers: Products are made available via non-InBody third-party providers. These providers may have certain terms and conditions applicable to Products which are in addition to this Policy or contradict this Policy. In the event that third-party provider terms and conditions contradict or otherwise overlap with this Policy, those third-party provider terms shall take precedent.