FAQ

Storage pouch is provided.

Must press either M1 or M2 button in order to save the readings in the device. (Up to 100 readings is saved for each person)

BP 170 calibrates automatically when you restart the device. Please refer to the User’s Manual or contact Product Support for further information about calibration.

According to the American Heart Association, it is recommended to measure BP at bare arm for the most accurate result. (Source: How to accurately measure blood pressure at home | American Heart Association) Although there is still on-going discussion about whether to take BP measurement at bare arm or on clothing, InBody does not recommend BP reading to be taken while wearing thick clothes such as sweatshirt. (Source: Comparison of blood pressure measurements on the bare arm, over a sleeve and over a rolled-up sleeve in the elderly | Family Practice | Oxford Academic (oup.com))

Historically, BIA technology, devices, and results have been met with some degree of skepticism. However, InBody technology addresses these concerns with its technological features and provides great precision and accuracy for total body and regional measurements. Learn more about InBody Technology.

InBody devices use direct segmental measurement bioelectrical impedance analysis (DSM-BIA) to precisely measure body composition by sending multiple electrical currents through the body, resulting in up to six different impedance readings for the trunk and each of the four limbs. The innovative in-depth analysis of the InBody Test yields accurate results for body composition outputs, such as body fat mass, skeletal muscle mass, (segmental) lean body mass, and percent body fat. Learn more about InBody technology.

InBody's body composition analyzers rely on four pillars of technology to provide clients with accurate and precise results. This includes direct segmental measurements, multi-frequency bioelectrical impedance analysis (DSM-MFBIA), and no population based empirical estimations, such as gender and age.

Unfortunately, the electrical currents utilized in InBody products are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels. The InBody S10 allows those with amputated limbs to test with the adhesive electrodes. However, the data for amputated limbs may not be accurate, so results should be analyzed by a medical professional for accurate health consultations.

Standard shipping is free for orders over $149 However, if you want faster delivery or your order does not meet the criteria for free standard shipping, the shipping cost is determined by the weight and size of your purchased items, the distance between our closest warehouse and your shipping address, and the shipping service requested.

Yes, we offer Free Shipping for all orders over $149

All accessories/consumer products are covered under a limited 1-year (365 days) warranty. The warranty starts from the date of purchase stated on customer receipt. The warranty service provided will be in the form of a repair or replacement. The item must be shipped back for proper inspection prior to issuing a resolution. InBody will cover the cost of the repair or replacement and shipping.

Yes, you are recommended to keep the orginal packaging in the event you need to send the InBody device back to us. InBody may require you to purchase a new box in the event you lose the original. Box fees vary depending on InBody device and model. Shipping fees may apply.

If you take your InBody outside of US territory, InBody is no longer obligated to service your unit and the warranty will become void.

Repair warranty is a special 6-month warranty provided by the Product Support Team for all parts used during a repair. Although parts come with a 90-day limited warranty, the product support team will provide up to 6 months coverage (up to 1 year on some warranty parts). Repair warranty will cover part, labor, and shipping

Yes, It's a setting you can have turned on or off within the InBody app.

Yes, the InBody App allows a user to see readouts from all linked InBody devices.

In the app you will be able to see if your results are within the appropriate range.

You can find a copy of the H20N user's manual here.

Both the at-home scales utilize the same technology, and have similar product specs. The main difference between the devices is color variation and accreditation. The H20B has an FDA 510k clearance and is registered as a Class II Medical Device.

As a part of the InBody ecosystem you can utilize our at-home scales to monitor clients/patients remotely with an active LookinBody Web account. With the FDA 510k clearance the H20B would be the recommended product for this purpose.

It is recommended to maintain the same testing conditions from test to test to produce high data reproducibility and comparability. Posture can affect test results, make sure your hands and feet come in contact with the electrodes properly. Maintain this posture until the test is complete. InBody recommends testing during the same time of day, under the same conditions for accuracy.

You can find a copy of the BAND2 User's Manual here.

Yes, you may enter your weight and height in "kg" or "m". You may share your results from the app via message or email, but you cannot print directly from the App.

The BAND2 provides body fat and lean muscle mass measurements, but does not provide a body water measurement.

Yes. The InBody BAND2 is water resistant up to IP68.

You can find a copy of the PUSH user's manual here.

It is quick, easy, convenient, and accurate thanks to ultrasound sensors. Watch the PUSH Stadiometer video below for a quick demonstration.

0.5cm

The PUSH uses an ultrasonic sensor for accurate height measurement. It accurately measures an individual’s height using an ultrasound sensor. It also displays temperature and humidity in the surrounding environment. It has a sleek triangular design that fits easily in one hand.

The app asks for your contact acess so that you can share results with others.

Multiple users can separately and independently sync to the scale through their own InBody App. In other words, only one user can log into one application. And only one app can be connected to one device at a time. In order to switch user within application, previous user must log off of their application and re-login with different account. In order to switch user on a device, establish a new connection with new user's account, application, and phone.

The languages on the app are English, Dutch, Vietnamese, Portuguese, Italian, Thai, and Chinese (Madarin).

The InBody App uses Bluetooth technology to connect to your iPhone. Software is provided to facilitate this feature. Printing functions are enabled via the App.