FAQ

General

How do InBody devices compare to other BIA devices and what are the major technical differences between the InBody and other BIA devices?

InBody's body composition analyzers rely on four pillars of technology to provide clients with accurate and precise results. This includes direct segmental measurements, multi-frequency bioelectrical impedance analysis (DSM-MFBIA), and no population based empirical estimations, such as gender and age.

How do InBody devices work?

InBody devices use direct segmental measurement bioelectrical impedance analysis (DSM-BIA) to precisely measure body composition by sending multiple electrical currents through the body, resulting in up to six different impedance readings for the trunk and each of the four limbs. The innovative in-depth analysis of the InBody Test yields accurate results for body composition outputs, such as body fat mass, skeletal muscle mass, (segmental) lean body mass, and percent body fat. Learn more about InBody technology here.

Is BIA (Bioelectrical Impedance Analysis) accurate?

Historically, BIA technology, devices, and results have been met with some degree of skepticism. However, InBody technology addresses these concerns with its technological features and provides great precision and accuracy for total body and regional measurements. To learn more, read here.

Can the InBody test people with prosthetic limbs?

Unfortunately, the electrical currents utilized in InBody products are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels. The InBody S10 allows those with amputated limbs to test with the adhesive electrodes. However, the data for amputated limbs may not be accurate, so results should be analyzed by a medical professional for accurate health consultations.

Shipping

Do you offer Expedited Shipping?

Standard shipping is free for orders over $149 However, if you want faster delivery or your order does not meet the criteria for free standard shipping, the shipping cost is determined by the weight and size of your purchased items, the distance between our closest warehouse and your shipping address, and the shipping service requested.

Do you offer Free Shipping?

Yes, we offer Free Shipping for all orders over $149

Return Policy

Do I really need to keep the original box and padding?

Yes, you are recommended to keep the orginal packaging in the event you need to send the InBody device back to us. InBody may require you to purchase a new box in the event you lose the original. Box fees vary depending on InBody device and model. Shipping fees may apply.

Can I take my InBody outside of the US?

If you take your InBody outside of US territory, InBody is no longer obligated to service your unit and the warranty will become void.

Do you offer any repair warranty?

Repair warranty is a special 6-month warranty provided by the Product Support Team for all parts used during a repair. Although parts come with a 90-day limited warranty, the product support team will provide up to 6 months coverage (up to 1 year on some warranty parts). Repair warranty will cover part, labor, and shipping

Do you accept returns?

Accessories/Consumer Products: Accessory/Consumer Products can be returned within 30 days of purchase if unopened and unused. Opened or used items can be returned with certain conditions that apply i. Shipping is non-refundable ii. There will be a 15% restocking fee if the following conditions apply 1. Open box or poor conditioned packaging 2. Missing contents of the original package including packaging 3. Poor condition of the returned content will result in a 25% restocking fee

H20N

Where can I find the H20N user's manual?

You can find a copy of the H20N user's manual here.

Can I change the units on the H20N from IN to KG?

Although it is not possible to change the units on the hardware device you can change the units on the InBody APP. To change the units on the InBody App, you must go to settings->scroll down to General->tap Units->change units accordingly.

Can I view both my professional device data and H20N data in the app?

Yes, the InBody App allows a user to see readouts from all linked InBody devices.

How many frequencies does it use?

Two frequencies: 20 kHz and 100 kHz

BAND2

Where can I find the BAND2 Users Manual?

You can find a copy of the BAND2 User's Manual here.

Can I enter weight and height in kilogram and meters? Is it possible to print the results through the App?

Yes, you may enter your weight and height in "kg" or "m". You may share your results from the app via message or email, but you cannot print directly from the App.

Can you measure body water with the BAND2?

The BAND2 provides body fat and lean muscle mass measurements, but does not provide a body water measurement.

Is this item sweat proof?

Yes. The InBody BAND2 is water resistant up to IP68.

PUSH

Where can I find the PUSH user's manual?

You can find a copy of the PUSH user's manual here.

How do I measure height with a PUSH Stadiometer?

It is quick, easy, convenient, and accurate thanks to ultrasound sensors. Watch the PUSH Stadiometer video below for a quick demonstration.



What is the grade of precision for the measurement?

0.5cm

What is the PUSH Stadiometer?

The PUSH uses an ultrasonic sensor for accurate height measurement. It accurately measures an individual’s height using an ultrasound sensor. It also displays temperature and humidity in the surrounding environment. It has a sleek triangular design that fits easily in one hand.

APP

Can I see my test results on a computer, such as a MacBook? Is there software to facilitate this? Can I print my results via the App?

The InBody App uses Bluetooth technology to connect to your iPhone. Software is provided to facilitate this feature. Printing functions are enabled via the App.

Can you change the language of the InBody App?

The languages on the app are English, Dutch, Vietnamese, Portuguese, Italian, Thai, and Chinese (Madarin).

The app is asking to access my Contacts to use the Ranking feature. Why is this necessary?

The app asks for your contact acess so that you can share results with others.

How many people can share this scale? Will the data upload only the current measurements to the app running whoever's phone is connected?

Multiple users can separately and independently sync to the scale through their own InBody App. In other words, only one user can log into one application. And only one app can be connected to one device at a time. In order to switch user within application, previous user must log off of their application and re-login with different account. In order to switch user on a device, establish a new connection with new user's account, application, and phone.